Frequently Asked Questions

Alpaca is a breathable, odour-resistant fibre that requires minimal washing.

• Many Alpaca garments can go a full season without needing a wash.
• Airing your item or placing it in the freezer overnight can naturally refresh it.
• Spot clean when needed.
• When it's time for a deeper clean, we recommend gentle hand-washing in cool to tepid water using a mild detergent (like Softly for Delicates or baby shampoo).
• Gently squeeze out water (do not wring), roll in a towel to remove excess moisture, then lay flat to dry.
• Avoid tumble drying and dry cleaning.

Read more about our Alpaca Care and Alpaca Fleece Care.

• Always fold your knits; hanging can stretch the garment over time.
• Store in breathable, natural fabric bags (like calico) to protect from moths.
• Keep in a cool, dry place away from direct sunlight.

Read more about our Alpaca Care and Alpaca Fleece Care.

• Pilling is natural in soft fibres. Use a fabric comb or pill remover gently if needed.
• A gentle wash followed by a light steam can also help smooth and refresh the fibres.

Read more about our Alpaca Care and Alpaca Fleece Care.

We aim to ship your purchase the next business day, and always within three business days.

Once your order is fulfilled, you’ll receive a shipping confirmation email with an Australia Post tracking number. You can track it here.

If you need to change shipping details, please email us with your order number as soon as possible.

Please note: we cannot cancel or add items to your order once it has been processed.

If your order isn't quite right, we offer a 30-day money-back guarantee from the date of delivery. Items must be unworn, unwashed, and in original condition.

Please contact us to arrange a return.We recommend registered post, and pre-payment of shipping costs.

La Sierra is not responsible for any loss, theft, or damage during return shipping if uninsured.

See our full returns policy here.

Within Australia:
We ship from Melbourne to every location nationwide.

International:
We ship worldwide. If your country is not appearing at checkout, please contact us.

Customs duties or local taxes are the responsibility of the purchaser.

Check estimated international delivery times here.

Yes. We use compostable and recyclable packaging made from renewable plant-based materials and bio-polymers.

Our packaging is sourced from No Issue, aligning with our values of minimal waste and responsible production.

We follow standard Australian sizing, but fit can vary slightly by design.For personalised fit tips, check the ‘Sizing’ drop-down on each product page, where we note if the item is relaxed fit, true to size, or gender-neutral.

Alpaca fibre is luxuriously soft, breathable and hypoallergenic — perfect for sensitive skin. It is stronger, lighter and warmer than sheep's wool, and naturally resists odours, pilling, and moisture. Its hollow structure makes it thermoregulating, keeping you warm in winter and cool in summer.

It's one of the most sustainable fibres in the world due to the low environmental impact of Alpacas.

Learn more about Alpaca fibre here.

Every La Sierra piece is made by hand in South America by our artisan partners in Peru and Ecuador. We work directly with small family-run workshops, many of which have been using traditional techniques passed down through generations. Our commitment to ethical production ensures fair wages, flexible work, and genuine relationships with every maker.

Meet our artisans here.

To us, slow fashion means creating with care, not just for the planet, but for the people behind every piece. We design timeless, versatile garments and homewares that are made to last, working directly with artisan families in Peru and Ecuador who handcraft each item using traditional techniques.

Rather than chasing trends or overproduction, we prioritise small-batch releases, ethical sourcing and mindful consumption. Every La Sierra piece is designed to be loved, worn and treasured for years to come.